Wednesday, January 16, 2008

Forget about the beef...wheres the Mayo?

Alright...I suppose I am feeling a little antagonistic today. You see, I noticed that my husband did not take lunch today, so being the good wifey that I try to be, I took it to him. On the way home I stopped at Wendys for a $1 menu chicken sandwich with extra mayo...I was soooo anticipating this sandwich, which would be such a treat for me...I ate it as I drove down the road...and was sadly dissappointed...Where in the world was the MAYO???? It seems so trivial doesn't it? You might think that I am getting a little too out of control regarding Mayo...perhaps. This is my situation....every time (and I do mean EVERY time ) I get something from this particular establishment...they get it wrong...so I decided to write this letter:

To the Manager of Wendys (in our particular location),
Hello. My name is Wendy and I am writing this letter as a result of the poor service that I have found at this Wendys location. It has become somewhat of a joke in our family that whenever we order from your store there is ALWAY something missing or the order is wrong. By and by it has lost its humor, thus the reason for this letter. It is a luxury or perhaps a treat for my family to eat out. I am a stay at home mother of 4 and live on once income. While it may seem like a petty reason it really makes a big deal to the kids. Imagine their surprise to find that they are going to get treated to a kids meal. They unwrap their burger with such anticipation and are let down to find that there is pickles and mustard all over it, when it was ordered to be with out. This child will not eat this sandwich...so either my husband gives his up and has nothing...or my money is wasted ....either way someone gets jipped! I realize I could take it back, but we are well on our way down the road and well it just is not convienient.. My husband bought a jr. bacon cheeseburger one time and I a regular cheeseburger. We did not know which one was which. I had to take the tops off and find that the one with the piece of bacon less than a 1/2 in long was the jr bacon cheeseburger...we decided to laugh at this...it was just our luck...or so we thought. I enjoy the crispy chicken sandwich with extra mayo...only there NEVER is extra mayo...and I have to begin to wonder if perhaps your workers are instructed to deny such requests? Tomatoes find their way onto sandwiches that have been special ordered to have been left off. Does it seem like a cooincidence to you that EVERY time we order it is ALWAYS wrong? Please know that I am not angry, but only bringing it to your attention. As the manager of the store I am sure that you would want to address the matter. I am sure we are not the only recipients of such service. Thank you for reading and good luck with your establishment. Respectfully, Wendy

Okay...be honest and I going completely over the top? I just cant stand to pay for something and have it the opposite of what I anticipate! The Mayo just pushed me over quite frankly. oh well. I have not decided if I am going to send this or not...I really think I might. Well see.

6 comments:

Jthemilker said...

I would definitely send it BUT - there are a few typos and I'd end it "frustrated" not "respectfully."

Wendy said...

I know there are typos...this was just a rough draft...and I guess I was just not trying to come off like a jerk about it...Ill think about the ending though.

Rebecca said...

I think it is a GREAT idea. It is SO frustrating when you spend money on something just for them to screw it up. There is only one way for them to recognize the problem, so I would give KUDOS to you for getting it out there.

PLus, on a funny note, I would sign the letter Cory not Wendy. Only because, they might think you are mocking them?!?! hehehehe

Elizabeth said...

I really think you ought to send that letter. How is 1. the main headquarters going to understand there is a problem if no one says anything. 2. maybe the manager isn't even aware of the issue, and 3. you should receive what you order whether it be a fast food place or fine dining. Bob always makes sure to contact restaurants if we have lousy customer svc or bad food because we feel like they should know (often they aren't aware of the problem!) So my thought is...YOU GO GIRL :)

Michelle said...

send it! send it! send it! :)

Jane said...

Run it through spell check and send it. I would capitalize on your name being the same as the restaurant as another reason for being disappointed rather than change the signature to Cory. You are the one writing, after all. Be sure to have your address on the envelope and inside. I think you should give them the opportunity to contact you. It also gives you more credibility.